Refund and Returns Policy
Refund and Returns Policy for Quintessential Home
At Quintessential Home, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our Refund and Returns Policy below.
Return Eligibility
You may return most items purchased from our website within 30 days of receiving your order. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging, including all tags and labels.
Non-Returnable Items
Certain items cannot be returned, including:
- All digital downloads and templates.
- Items marked as final sale.
- Opened or used products, unless they are defective.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at returns@quintessential-home.com to request a return authorization. Include your order number and a brief description of the issue.
- Packaging: Carefully package the item(s) you wish to return, including any original packaging and documentation.
- Shipping: Send the return package to the address provided in the return authorization email. You will be responsible for the return shipping costs unless the item is defective or the return is due to our error.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved:
- Refund Method: Refunds will be processed using the original payment method. Please allow 5-10 business days for the refund to appear on your statement.
- Partial Refunds:We may issue partial refunds for items that are not returned in their original condition, are damaged, or are missing parts for reasons not due to our error.
